Twitter has come under fire for the way it handles user complaints.
The social media company has been under fire from users for its lack of support for the Down Syndrome community after a woman posted about her experience with Twitter.
This morning, the company confirmed it was in fact responsible for the problem.
“We have identified a handful of issues with Twitter’s system,” Twitter said in a statement to TechRadars.
“The problem is being resolved quickly and with zero downtime.
We will be addressing these issues in a rapid manner and will be providing updates in the coming weeks.”
Twitter’s response to the issue was vague and made no mention of the lack of Down Syndrome support.
The company has since apologized for the issues and is taking steps to fix the problem as soon as possible.
Twitter has also removed its Down Syndrome section, which it previously announced would be rolled out over the next few weeks.
The problem with Twitter is that its policies do not adequately address the needs of people with Down Syndrome, as they are often the most difficult to reach, said Julie Hochberg, founder of the Down syndrome advocacy group Kids With Down Syndrome.
Twitter said that it was working with a team of outside experts to help improve the service.
Twitter also said it was providing the person with the problem with a 24-hour support line.
The spokesperson for Twitter also told TechRaders that it is taking the issue seriously.
“As soon as we learn of any more problems with the Downs syndrome feature, we will be working closely with Twitter to improve the situation for all users with Down syndrome,” she said.
Read more about Twitter’s problems with Down’s syndrome here.
The issue with Downs Syndrome is a huge one, said Hochber.
“If you’re a child, or if you’re older, it’s a huge problem,” she told TechRadiar.
“People with Down s Syndrome are incredibly hard to reach and the technology to help them access that information is so hard to access.”
There are some good news for people with disabilities on Twitter, though.
In a statement, Twitter said it had implemented an update to the social media service that will “enable a new feature to provide people with severe disabilities with a way to share and reply to messages.”
That feature is called the Down Sys, and it allows users to see replies to their messages and messages from friends, family, and anyone else who is not an immediate family member or friend.
“A lot of people have been struggling to see these messages,” said Hachberg.
“Twitter is doing a really good job for the most part.”